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Consumer Rights Act 2015 came into force from 1 October 2015.

We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.


The NCS has been certified by the Chartered Trading Standards Institute (TSI) as compliant with UK and EU regulations in respect of ADR.

We (Impact Motorcare) are members of the Retail Motor Industry Federation (RMI) trade association.

If you have any queries or complaints, talk to us first.

In the unlikely event the complaint is  not resolved, the following is available.

External links to websites:


RMI  www.rmif.co.uk

NCS www.nationalconciliationservice.co.uk